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Program Updates

IMPORTANT: The Immunization Program Website Address (URL) is Changing! Update Your Bookmarks!

IMPORTANT: The Immunization Program Website Address (URL) is Changing! Update Your Bookmarks!

On January 17, 2023, the PDPH Immunization Program website URL will be changing from vaccines.phila.gov to vaccines.phila.gov. Your bookmarked pages will need to be updated once the new URL goes live on January 17.

How This Will Impact Providers

There will be an automatic redirect in place, where anyone who goes to vaccines.phila.gov will be automatically sent to vaccines.phila.gov. But if you have certain pages on the website bookmarked, these links will have to be updated in January. If you don’t update those bookmarks after January 17, you will see a 404 error message.

Email vaccines@phila.gov with any questions.

Contact the Immunization Program!

Contact the Immunization Program!

The Immunization Program manages several email accounts to support providers and the public with immunization-related queries. Use this guide to determine who to contact based on the nature of your request:

PhilaVax@phila.gov: PhilaVax account support and technical issues (patient update requests, vaccine reporting questions, etc.)

Vaccines@phila.gov: General inquiries.

DPHProviderHelp@phila.gov: Medical provider assistance (Clinic Tools and inventory support, vaccine ordering and returns, reconciliation, staff changes, etc.)

TempCheck@phila.gov: Vaccine storage and handling inquiries (temperature logs, storage units, DDL technical problems, etc.)

Vaxevent@phila.gov: COVID-19 clinic matchmaking (organizations seeking to be matched with providers for COVID-19 vaccine events).

VaxontheGo@phila.gov: Vaccine orders and logistical inquiries (COVID-19 vaccine order status, vaccine transportation, transfer logs, etc.)

Covidproviders@phila.gov: COVID-19 provider enrollment, quality assurance, and vaccine expiration questions.

Prefer calling?

The following telephone and fax numbers are available for providers as well:

Storage and Handling
p
215.685.6777
f 215.238.6948

VFC & VFAAR
p
215.685.6728 / 215.685.6667
f 215.238.6948

Thank you for keeping Philadelphia safe and healthy!