30 Mar 2026 Action Required: Automated SFTP Account Update
We recently migrated our SFTP services to a new server. Because of this move, the Server Host Key has changed.
If the service account or automated script is failing to connect, it is likely because your system still has the old server identity saved in its known_hosts file.
To fix this, you will need to clear the old entry for pdphftp.phila.gov so your client can trust the new key. See more details below.
How to Fix:
- Manually delete the line starting with pdphftp.phila.gov from your .ssh/known_hosts file.
- Note: You may need to run your script manually once to accept the new fingerprint.
- Once the new key is accepted, your connection should resume as normal.
If any files were submitted to the SFTP after March 20, 2026 at 4:30pm, please resubmit them when the connection is reestablished to ensure no gaps in data submission.
If you have any questions or need assistance, please contact our support team at philavax@phila.gov.
Thank you for your continued partnership and cooperation in maintaining a secure data environment!