Submit orders by Wednesday, December 7.

During the holiday season – from mid-December to early January – the distribution center that ships vaccine provided through the Vaccines for Children (VFC) and Vaccines for Adults At Risk (VFAAR) programs will have reduced shipping capacity. Orders submitted during this time will take longer than usual to ship.

To make sure that you have the vaccines you need during this time, submit orders by 3:00 PM on Wednesday, December 7. These will be processed and shipped out as usual. Be sure to check the status of your order within 2 business days of submitting.

Continue to check for tracking information daily as FedEx and UPS shipping delays continue. Use this job aid to assist you with reviewing this information.

Orders submitted after Wednesday, December 7 may not be delivered until the week of January 2, at the earliest. The distribution center will return to normal operations on January 2.

For assistance with completing your reconciliation or submitting your order, email our team at DPHProviderhelp@phila.gov.