Aetna Better Health Medicaid Coverage Discontinued

Aetna Better Health of Pennsylvania (ABH-PA) Medicaid Coverage was Discontinued Wednesday, August 31st, 2022. As of Thursday, September 1, 2022, patients with this plan will no longer be covered by this plan. Letters were sent to ABH-PA plan members to help them with the transition. They can also call the phone number on the back of their card for more information.

As a provider, please:

• Continue to vaccinate these patients. They are still VFC and medicaid eligible.
• Do not charge patients out of pocket for care or vaccine administration. 
  • Aetna has a system, detailed in their letter “ABH-PA Provider Claims Process,” to submit claims for care provided.
• Support patients identify, or as they identify, a new provider if their new Medicaid plan is out of network. Email our team at vaccines@phila.gov with any questions.

These changes do not affect the Aetna Better Health of Pennsylvania Kids Children’s Health Insurance Program (CHIP). Aetna Better Health CHIP will remain in place following the changes to their Medicaid program. 

Questions?

You can direct questions regarding the closure of ABH-PA to their dedicated mailbox at PAMedicaidClosureProviderRelationsMailbox@AETNA.com. 

Other questions can be directed to vaccines@phila.gov. Thank you for keeping Philadelphia safe and healthy!