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Contact us

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philavax@phila.gov

215-685-6784

215-238-6944

To onboard a new entity or clinic:

Complete the online reporting agreement form

Or fill out the

Reporting agreement form

then email it to
vaxreporting​@phila.gov
or fax to the contact above.

Clinic onboarding list

Complete in addition to the reporting agreement form to onboard more than 2 clinics.

Need help? Review the FAQ

Reporting agreement FAQ

On behalf of patients

Patient update request

Looking for something else?

PhilaVax program information

Flat file reporting guide

More PhilaVax resources

Contact the Immunization Program!

07 Apr 2022 Contact the Immunization Program!

Posted at 14:40h in Program Updates

Contact the Immunization Program!

The Immunization Program manages several email accounts to support providers and the public with immunization-related queries. Use this guide to determine who to contact based on the nature of your request:

PhilaVax@phila.gov: PhilaVax account support and technical issues (patient update requests, vaccine reporting questions, etc.)

Vaccines@phila.gov: General inquiries.

DPHProviderHelp@phila.gov: Medical provider assistance (Clinic Tools and inventory support, vaccine ordering and returns, reconciliation, staff changes, etc.)

TempCheck@phila.gov: Vaccine storage and handling inquiries (temperature logs, storage units, DDL technical problems, etc.)

Covidproviders@phila.gov: Adult COVID-19 provider questions and Bridge Access Program questions.

Prefer calling?

The following telephone and fax numbers are available for providers as well:

Storage and Handling
p 215.685.6777
f 215.238.6948

VFC & VFAAR
p 215.685.6728
f 215.238.6948

Thank you for keeping Philadelphia safe and healthy!