Ordering & Receiving

This page will detail how to report your current inventory through a reconciliation, as well as how to order, and receive vaccine through PhilaVax.

Reconciliation

You must complete these steps in PhilaVax to account for your vaccine inventory before you can place a vaccine order.

If you have any vaccine wastage or returns to report, complete those before beginning the reconciliation.

Step 1

Type in the site pin on the PhilaVax home screen under Default Provider/Clinic. Then click Inventory, then Vaccines, then Reconciliation from the left-hand navigation pane.

PhilaVax home page, highlights vaccines and hond hand buttons.

Step 2

Click Add Reconciliation in the upper right-hand corner.

PhilaVax vaccine inventory reconciliation page, highlights add reconciliation button.

Step 3

Select the correct site pin and the correct location from the Inventory Location drop down. Then click Next.

*To place a COVID order, you only need to reconcile your COVID inventory location, not your site’s full vaccine inventory.

PhilaVax staff profile page.

Step 4

Once you have all green pre-check results, click Proceed.

*Note: Proceed will not appear unless all pre-check results are green. If you have any red stop icons, click Resolve or View to address the issue preventing you from proceeding. Reach out to dphproviderhelp@phila.gov if you have any questions.

PhilaVax reconciliation pre-check.

Step 5

Complete the reconciliation details page.

  1. In the Description box, type the inventory location RECON [today’s date].
  2. Next, click the blue person icon to autofill your name.
  3. Next, double click in the Count Date box and then double click in the Count Time box.
  4. Click Create.

**IMPORTANT NOTE: Never enter a date in the past, AKA backdating. Backdating is prohibited in PhilaVax because it leads to errors and can delay your vaccine order.

PhilaVax reconciliation inventory location.

Step 6

In the Physical Count box, type in the number of doses you have on hand, then click Update to save your progress.

Click Update after each entry.

PhilaVax reconciliation page.

Step 7

Next, the system will automatically calculate the total number of doses for the Aggregate Administered box in the Inventory Difference column. Then, click Update to save your progress.

*Note: Aggregate Administered means doses administered since the last reconciliation.

PhilaVax reconciliation page.

Step 8

Type the number that’s in the Inventory Difference column into the Aggregate Administered box.

Repeat steps 6 – 8 for each vaccine on the reconciliation. Once completed, move on to the next step.

PhilaVax reconciliation page.

Step 9

Click the drop-down button next to Update, then click Close Reconciliation.

PhilaVax reconciliation page.

Step 10

Click OK to close and submit the recon.

PhilaVax close reconciliation page.

Step 11

After clicking OK, notice the status has changed to Closed. This indicates that you have successfully submitted your reconciliation.

PhilaVax close reconciliation page.

PDF version of reconcilliation instructions.
clipboard icon

Once the reconciliation is closed, it cannot be reopened or deleted.

If the reconciliation is not accurate, a new one must be created. If you need assistance, reach out to dphproviderhelp@phila.gov.

Video step by step instructions:


Submit temperature data

Sites participating in our programs are required to upload their DDL temperature data to PhilaVax and email it to tempcheck@phila.gov every time a vaccine order is placed or every 28 days.


Order vaccine

Once you’ve completed any necessary wastage or returns, completed your reconciliation, and submitted your temperature data, you’re ready to order vaccine!

Step 1

Type in the site pin on the PhilaVax home screen under Default Provider/Clinic. Then click Inventory, then Vaccines, then Vaccine Orders from the left-hand navigation pane.

PhilaVax home page, highlights vaccines and hond hand buttons.

Step 2

Click Add New Vaccine Order at the top right.

PhilaVax vaccine add new vaccine order page.

Step 3

Select your site pin from the Clinic dropdown.

PhilaVax vaccine order, select input dropdown.

Step 4

  1. To order routine vaccines, not including flu or COVID-19, click Next.
  2. To order flu vaccine, click the box next to ‘Will this be an Influenza order?’ then click Next.
  3. To order COVID-19 vaccine, click the box next to ‘Will this be a COVID-19 order?’ then click Next.

PhilaVax vaccine order, select input dropdown.

Step 5

Confirm the shipping information by clicking the box next to ‘I have reviewed the above shipping information and I certify the information is correct.’ then click Next.

PhilaVax vaccine order pre-check.

Step 6

Type the brand name of vaccine you need to order in the Vaccine | Mgf | NDC | Brand/Packaging box, then:

  1. Select the Intent. Make sure to select the correct intent for each vaccine you add.
    • VFC Program: Pediatric
    • VFAAR Program: Adult
    • Outbreak (e.g. Hep A): Adult
  2. Type in the number of packages you want to order. Do not enter the number of doses.
  3. Click Add to Order.
  4. Click Update to save your progress.
  5. To add multiple vaccine products, repeat the steps above.

PhilaVax ordering page.

Step 7

Review your order before submitting it.

  • If you need to make changes to your order, click the red x to remove that line item from your order.
  • You can only place a routine order every 25 days.
  • Flu and COVID-19 orders may be placed as often as needed.
  • Try and keep only a 4 – 6-week supply of vaccines in your storage units.

Step 8

To submit your order, click the dropdown arrow next to Update, then click Submit to VFC Program.

PhilaVax ordering page.

PDF version of ordering instructions.
clipboard icon

Check your order status in 2 – 3 days to review notes from our ordering team in the VFC Program comments box.

See below for instructions on how to check order status.

Video step by step instructions:

How much should I order?

It is important for VFC and VFAAR providers to maintain the right balance when ordering vaccine. The goal is to have the vaccines that you need for eligible patients while avoiding wastage.

Check out the videos below for step by step instructions on our recommended ordering formula. Or read our Ordering Formula Guide.

Special order: Mpox vaccine (JYNNEOS)

The process for ordering JYNNEOS vaccine is different than ordering routine immunizations. First you must sign up as an mpox provider. Once you are approved, you can order vaccine.

Sign upOrder mpox vaccine

Video step by step instructions:


Check order status

Step 1

Type in the site pin on the PhilaVax home screen under Default Provider/Clinic. Then click Inventory, then Vaccines, then Vaccine Orders from the left-hand navigation pane.

PhilaVax home page

Step 2

Select your Clinic, then click Search.

PhilaVax vaccine orders page.

Step 3 – 4

  1. Review the Order Status column:
    1. Approved: There’s nothing more for you to do at this time.
    2. Submitted for Approval: If it has been more than 2 days since you submitted your order, follow up on the status of your order by emailing dphproviderhelp@phila.gov.
    3. Rejected: Follow the below instructions.
  2. Click View to the right of the Rejected Order.

Vaccine orders page.

Step 5 – 6

  1. Review the notes from our team in the VFC Program Comments box.
    See below for how to address some common reasons orders are rejected:

    1. Missing Temps:
      • Email and upload your current DDL files for the dates indicated in the comment.
        Submitting temperature data.
      • Once DDL files are emailed and uploaded, resubmit your order as outlined in step 6 below.
    2. Need to update the vaccine ordered:
      • To remove a vaccine from your order, click the red x to the right of the vaccine.
      • Review step 6 in the Ordering section to add vaccine to your order.
      • Once your order is updated, resubmit your order as outlined in step 6 below.
  2. Click on the arrow to the right of Update, then click on Submit to VFC Program to resubmit your order for review.

PhilaVax vaccine orders screen.

PDF version of check order status instructions.

Video step by step instructions:


Accepting vaccine shipments

Follow these steps to accept your vaccine shipments into your correct inventory.

You must accept all shipments and transfers before starting your next reconciliation.

Never dismiss shipments. If you have any questions, reach out to dphproviderhelp@phila.gov.

Step 1

Type in the site pin on the PhilaVax home screen under Default Provider/Clinic. Then click Inventory, then Vaccines, then On-Hand from the left-hand navigation pane.

PhilaVax home page

Step 2

Click on the blue “There are ____ Pending VTrckS Shipments“, link at the top. (If there is no alert here, you have no shipments pending.)

Filter options page.

Step 3

Click Receive to receive the vaccines into your correct inventory location.

Pending VTrks Shipments

Step 4 – 6

  1. Double click the time box (the date box is prefilled for you).
  2. Confirm all the information in the fields indicated by the red asterisk * match what’s printed on the vaccine packing slip.
    • For COVID vaccine, select your COVID location. For all other routine vaccines, you will select your Pediatric or Adult inventory locations.
  3. Click Create.

PhilaVax vaccine inventory page.

Step 7 – 8

  1. Repeat steps 3 through 6 for each vaccine in the shipment.
  2. Confirm that the vaccines have been added to your On-Hand inventory by selecting the correct Inventory Location (a) then, click Filter (b).

PhilaVax vaccine orders page.

PDF version of accept shipment instructions.

Video step by step instructions: