{"id":12078,"date":"2025-04-28T14:59:44","date_gmt":"2025-04-28T18:59:44","guid":{"rendered":"https:\/\/vaccines.phila.gov\/?p=12078"},"modified":"2025-04-28T16:20:03","modified_gmt":"2025-04-28T20:20:03","slug":"spring-2025-support-team-newsletter","status":"publish","type":"post","link":"https:\/\/vaccines.phila.gov\/index.php\/spring-2025-support-team-newsletter\/","title":{"rendered":"Spring 2025 Support Team Newsletter"},"content":{"rendered":"\n<h2 class=\"wp-block-heading has-text-align-center\">Support Team Newsletter<\/h2>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\"><em>Spring 2025<\/em><\/h3>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"916\" height=\"512\" src=\"https:\/\/vaccines.phila.gov\/wp-content\/uploads\/2025\/04\/support-team-header.jpg\" alt=\"\" class=\"wp-image-12079\" srcset=\"https:\/\/vaccines.phila.gov\/wp-content\/uploads\/2025\/04\/support-team-header.jpg 916w, https:\/\/vaccines.phila.gov\/wp-content\/uploads\/2025\/04\/support-team-header-480x268.jpg 480w, https:\/\/vaccines.phila.gov\/wp-content\/uploads\/2025\/04\/support-team-header-700x391.jpg 700w, https:\/\/vaccines.phila.gov\/wp-content\/uploads\/2025\/04\/support-team-header-300x168.jpg 300w, https:\/\/vaccines.phila.gov\/wp-content\/uploads\/2025\/04\/support-team-header-600x335.jpg 600w\" sizes=\"auto, (max-width: 916px) 100vw, 916px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading newsletter-h2\">Four Tips for Ordering Success<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center newsletter-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading newsletter-column-header\">1. Complete all 3 steps on the same day:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Email<\/strong>&nbsp;temperature data to&nbsp;<a href=\"mailto:tempcheck@phila.gov\">tempcheck@phila.gov<\/a>.<\/li>\n\n\n\n<li><strong>Upload<\/strong>\u00a0temperature data to Clinic Tools in PhilaVax.<br><a href=\"\/index.php\/temperature-monitoring\/#submit-data\" data-type=\"link\" data-id=\"\/index.php\/temperature-monitoring\/#submit-data\" target=\"_blank\" rel=\"noreferrer noopener\">Learn how to upload temperature data<\/a>.<\/li>\n\n\n\n<li><strong>Complete\u00a0<\/strong>your reconciliation on the same day!<br><a href=\"\/index.php\/ordering-receiving\/#reconciliation\" data-type=\"link\" data-id=\"\/index.php\/ordering-receiving\/#reconciliation\" target=\"_blank\" rel=\"noreferrer noopener\">Learn how to complete a reconcilliation<\/a>.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column newsletter-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading newsletter-column-header\">2. Order the right amount!<\/h3>\n\n\n\n<p>When placing vaccine orders, make sure to request the right amount. We review all orders to prevent unnecessary waste.<\/p>\n\n\n\n<p>Use this\u00a0<a href=\"\/index.php\/portfolio_page\/ordering-formula\/\" target=\"_blank\" rel=\"noreferrer noopener\">guide to calculate how much vaccine to order<\/a>.<\/p>\n\n\n\n<p>If you need additional doses, include the reason for the increase in the\u00a0<strong>Clinic Comments Field<\/strong>\u00a0when submitting your order.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center margin_top_25 is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center newsletter-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading newsletter-column-header\">3. Reach out early!<\/h3>\n\n\n\n<p>We are always happy to help, but it can take up to 72 hours to respond, so plan ahead.<\/p>\n\n\n\n<p>Include your site\u2019s&nbsp;<strong>pin number<\/strong>&nbsp;and keywords describing the issue in the email\u2019s subject line.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center newsletter-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading newsletter-column-header\">4. Complete your returns!<\/h3>\n\n\n\n<p>Returns can only be processed\u00a0<em><strong>once the vaccine has expired<\/strong><\/em>.<br><a href=\"\/index.php\/wastage-returns\/#return\" target=\"_blank\" rel=\"noreferrer noopener\">Learn how to complete a return<\/a>.<\/p>\n\n\n\n<p>To remove COVID vaccines past their&nbsp;<strong>Beyond Use Date (BUD)<\/strong>, select \u201cOther\u201d as the return reason and note in the&nbsp;<strong>Clinic Comments Field<\/strong>: \u201cPast BUD Lot # ABC123, Expired 2\/20\/2025.\u201d<\/p>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading newsletter-h2\">Reminders<\/h2>\n\n\n\n<p class=\"p-border-left margin_bottom_10\">The deadline to update your\u00a0<a href=\"https:\/\/logtagrecorders.com\/software\/logtag-analyzer\/\" data-type=\"link\" data-id=\"https:\/\/logtagrecorders.com\/software\/logtag-analyzer\/\" target=\"_blank\" rel=\"noreferrer noopener\">LogTag software to version 3<\/a>\u00a0was March 31, 2025.\u00a0<em><strong>LogTag version 2 is no longer supported<\/strong><\/em>.\u00a0<a href=\"\/index.php\/portfolio_page\/logtag-software-configuration-guide-vfc-400-1-ddl\/\" data-type=\"link\" data-id=\"\/index.php\/portfolio_page\/logtag-software-configuration-guide-vfc-400-1-ddl\/\" target=\"_blank\" rel=\"noreferrer noopener\">View the LogTag configuration guide<\/a>\u00a0if you still need to update your software.<\/p>\n\n\n\n<p class=\"p-border-left margin_bottom_10\">Coolers are available for offsite vaccinations and freezer defrost. Email\u00a0<a href=\"mailto:tempcheck@phila.gov\">tempcheck@phila.gov<\/a> for questions.\u00a0<a href=\"\/index.php\/portfolio_page\/defrost-guide\/\" data-type=\"link\" data-id=\"\/index.php\/portfolio_page\/defrost-guide\/\" target=\"_blank\" rel=\"noreferrer noopener\">View the defrosting storage unit guide<\/a>.<\/p>\n\n\n\n<p class=\"p-border-left\">Reconciliations should be completed every 30 days, even if you are not placing an order.\u00a0<a href=\"\/index.php\/ordering-receiving\/#reconciliation\" data-type=\"link\" data-id=\"\/index.php\/ordering-receiving\/#reconciliation\" target=\"_blank\" rel=\"noreferrer noopener\">Learn how to complete a reconcilliation<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading newsletter-h2\">Meet the Ordering Team<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center newsletter-column-no-header is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"margin_bottom_10\"><strong>Charma Miller<\/strong><\/p>\n\n\n\n<p class=\"margin_bottom_10\"><em>Ordering Team Coordinator<\/em><\/p>\n\n\n\n<p>Charma has over 10 years of experience. She is an expert at troubleshooting issues and ensuring timely vaccine delivery!<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column newsletter-column-no-header is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"margin_bottom_10\"><strong>Julia Toledo<\/strong><\/p>\n\n\n\n<p class=\"margin_bottom_10\"><em>Vaccine Specialist I<\/em><\/p>\n\n\n\n<p>Julia has worked for PDPH for 4 years and in public service for 35. She is dedicated to her family and has a growing gnomes collection.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns margin_top_25 is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center newsletter-column-no-header is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"margin_bottom_10\"><strong>Arianna Gross<\/strong><\/p>\n\n\n\n<p class=\"margin_bottom_10\"><em>Vaccine Specialist I<\/em><\/p>\n\n\n\n<p>Arianna is one of our newest vaccine ordering specialists. She is enthusiastic about joining the team and is always willing to provide support!<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading newsletter-h2\">Contact Info<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center newsletter-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading newsletter-column-header\">Ordering team<\/h3>\n\n\n\n<p><i class=\"qode_icon_font_awesome_5 fa5 fa fa-envelope qode_button_icon_element inline-icon\"><\/i><a href=\"mailto:dphproviderhelp@phila.gov\">dphproviderhelp@phila.gov<\/a><\/p>\n\n\n\n<p><i class=\"qode_icon_font_awesome_5 fa5 fa fa-phone qode_button_icon_element inline-icon\"><\/i>215-685-6728\/6667<\/p>\n\n\n\n<p><i class=\"qode_icon_font_awesome_5 fa5 fa fa-fax qode_button_icon_element inline-icon\"><\/i>215-238-6948<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column newsletter-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading newsletter-column-header\">TempCheck team<\/h3>\n\n\n\n<p><i class=\"qode_icon_font_awesome_5 fa5 fa fa-envelope qode_button_icon_element inline-icon\"><\/i><a href=\"mailto:tempcheck@phila.gov\" data-type=\"mailto\" data-id=\"mailto:tempcheck@phila.gov\"><\/a><a href=\"mailto:tempcheck@phila.gov\">tempcheck@phila.gov<\/a><\/p>\n\n\n\n<p><i class=\"qode_icon_font_awesome_5 fa5 fa fa-phone qode_button_icon_element inline-icon\"><\/i>215-685-6777<\/p>\n\n\n\n<p><i class=\"qode_icon_font_awesome_5 fa5 fa fa-fax qode_button_icon_element inline-icon\"><\/i>215-238-6948<\/p>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading newsletter-h2\">Important Dates<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center newsletter-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading newsletter-column-header\">03\/31\/2025<\/h3>\n\n\n\n<p>RSV season is over. Unexpired vaccine may be retained until next season. If any doses expire before next season, complete a return for the doses upon expiration.<\/p>\n\n\n\n<p><a href=\"\/index.php\/wastage-returns\/#return\" data-type=\"link\" data-id=\"\/index.php\/wastage-returns\/#return\" target=\"_blank\" rel=\"noreferrer noopener\">Learn how to complete a return<\/a>.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top newsletter-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading newsletter-column-header\">3\/31\/2025<\/h3>\n\n\n\n<p>All sites must update\u00a0<a href=\"https:\/\/logtagrecorders.com\/software\/logtag-analyzer\/\" data-type=\"link\" data-id=\"https:\/\/logtagrecorders.com\/software\/logtag-analyzer\/\" target=\"_blank\" rel=\"noreferrer noopener\">LogTag temperature monitoring software to version 3<\/a>.<\/p>\n\n\n\n<p><a href=\"\/index.php\/mandatory-update-to-logtag-version-3\/\" data-type=\"link\" data-id=\"\/index.php\/mandatory-update-to-logtag-version-3\/\" target=\"_blank\" rel=\"noreferrer noopener\">Learn more about how to make the update<\/a>.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns margin_top_25 is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center newsletter-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading newsletter-column-header\">06\/30\/2025<\/h3>\n\n\n\n<p>All 2024-2025 season flu vaccine expires 6\/30\/25. Complete a return for your expired flu doses.<\/p>\n\n\n\n<p><a href=\"\/index.php\/wastage-returns\/#return\" data-type=\"link\" data-id=\"\/index.php\/wastage-returns\/#return\" target=\"_blank\" rel=\"noreferrer noopener\">Learn how to complete a return<\/a>.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Support Team Newsletter Spring 2025 Four Tips for Ordering Success 1. Complete all 3 steps on the same day: 2. Order the right amount! When placing vaccine orders, make sure to request the right amount. We review all orders to prevent unnecessary waste. Use this\u00a0guide&#8230;<\/p>\n","protected":false},"author":23,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1,138,139],"tags":[],"class_list":["post-12078","post","type-post","status-publish","format-standard","hentry","category-general","category-vfaar","category-vfc"],"_links":{"self":[{"href":"https:\/\/vaccines.phila.gov\/index.php\/wp-json\/wp\/v2\/posts\/12078","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vaccines.phila.gov\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vaccines.phila.gov\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vaccines.phila.gov\/index.php\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/vaccines.phila.gov\/index.php\/wp-json\/wp\/v2\/comments?post=12078"}],"version-history":[{"count":0,"href":"https:\/\/vaccines.phila.gov\/index.php\/wp-json\/wp\/v2\/posts\/12078\/revisions"}],"wp:attachment":[{"href":"https:\/\/vaccines.phila.gov\/index.php\/wp-json\/wp\/v2\/media?parent=12078"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vaccines.phila.gov\/index.php\/wp-json\/wp\/v2\/categories?post=12078"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vaccines.phila.gov\/index.php\/wp-json\/wp\/v2\/tags?post=12078"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}